AI Chat Support

Answers for your customers, the moment they ask.

A trained assistant that answers customer questions instantly, day or night, and hands off to your team when it matters.

Add it to your site See how it works
Support Assistant
Online now
Hi — do you ship internationally?
Yes! We ship to most countries. Shipping is calculated at checkout based on your address. 🌍
Great. What's the return window?
You have 30 days to return any item. Want me to start a return for a recent order?
Answers in seconds
Available 24/7
Multiple languages
Human handoff built in
Why it matters

Every unanswered question is a customer deciding whether to wait — or leave.

Most support questions are the same handful asked over and over: hours, shipping, returns, "is this in stock." A trained assistant answers those instantly, so your customers aren't stuck waiting for a reply and your team isn't buried in repetitive tickets. The hard questions still reach a person — the easy ones just stop clogging the queue.

What you get

Support that never clocks out.

Instant responses

Customers get an answer the second they ask, instead of waiting hours for someone to reach their ticket.

Around the clock

It answers at 2am on a holiday just as well as it does midday — no gaps, no queue building up overnight.

Trained on your business

It learns from your own docs, FAQs, and policies, so answers are specific to you — not generic web results.

Smart human handoff

When a question needs a person, it passes the conversation to your team with the full context already attached.

Fewer repetitive tickets

The routine questions get handled automatically, so your team spends its time on the ones that actually need them.

Insight into questions

See what customers ask most, so you can improve your product, docs, and site based on real demand.

How it works

Live in four steps.

1

Feed it your knowledge

We train the assistant on your FAQs, help docs, product info, and policies so it speaks with your voice.

2

Set the handoff rules

You decide which topics stay automated and which get routed straight to a human on your team.

3

Drop it on your site

A single embed adds the chat widget to your website, app, or messaging channels.

4

Improve over time

We review real conversations and keep tuning the answers so it gets sharper the longer it runs.

Support agent working with a chat interface
The important part

It knows when to get a human.

An assistant that pretends to handle everything is worse than no assistant at all. This one is built to recognize its limits — when a conversation gets sensitive, complex, or clearly needs a person, it hands off cleanly.

  • Full conversation history passed to your agent, so the customer never repeats themselves.
  • Routing rules you control — by topic, keyword, or customer type.
  • Clear signalling to the customer when they're being connected to a real person.
Peace of mind

Automation with a safety net.

Your customers get speed on the easy stuff and a real person on the hard stuff. You get fewer tickets without sacrificing the quality of your support.

Where it fits

Built for the questions you answer every day.

Online store checkout
E-Commerce

Orders, shipping & returns

Handles the "where's my order," "do you ship here," and "how do I return this" questions that flood every store's inbox.

Software dashboard on screens
SaaS & Apps

Onboarding & how-to

Walks new users through setup and answers "how do I…" questions so your team isn't repeating the same tutorial.

Clinic reception desk
Services & Clinics

Booking & hours

Answers hours, availability, and location questions, and points customers to booking — day or night.

By the numbers

One assistant, always on.

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/7 always answering
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connected services
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team behind it
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min to embed
Your trusted partner

What makes NerdsTech different.

Tuned to your voice

We train the assistant on your real content so it sounds like your brand, not a generic bot dropped onto your site.

Handoff by design

The line between automated and human is something you control, so customers never get stuck with a bot that can't help.

One connected team

The same team that builds your chat support also handles your web, automation, and content — everything works together.

FAQ

Common questions.

Don't see your question here? Reach out and we'll walk you through it directly.

Will it give customers wrong answers?
It answers from your own content — your docs, FAQs, and policies — rather than guessing. And for anything it isn't confident about, it hands off to your team instead of inventing a response.
How does the human handoff work?
You set the rules for when a conversation should go to a person — by topic, keyword, or customer type. When it triggers, your agent picks up with the full conversation history already attached.
Where can I put the chat widget?
On your website or app via a simple embed, and it can connect to messaging channels too. Setup is a single snippet, so it's live in minutes.
Can it handle more than one language?
Yes — it can respond in multiple languages, so international customers get the same instant support as everyone else.
Does it keep improving after launch?
It does. We review real conversations and keep tuning the answers, so the assistant gets more accurate the longer it's running.
Let's set it up

Give your customers an answer right now.

Tell us the questions your team answers most, and we'll show you how much of it a trained assistant can take off your plate.

Schedule a meeting